Join GO Hotel
CENTRAL WORLD COMPANY LIMITED
CENTRAL WORLD
COMPANY LIMITED
Available positions
Operations Manager
Responsibilities
- Oversee the overall day-to-day hotel operations to ensure smooth, efficient, and guest-focused service delivery.
- Manage and supervise Front Office, Housekeeping, Engineering, Security, and outsourced operations to maintain operational standards.
- Ensure guestrooms, public areas, and hotel facilities are clean, safe, and well-maintained at all times.
- Handle guest complaints, service recovery, and online guest feedback to maintain high guest satisfaction and hotel reputation.
- Lead, coach, and develop the operations team, including manpower planning, staff scheduling, and performance management.
- Monitor and control operational expenses, labor cost, and departmental productivity in line with approved budget and targets.
- Ensure compliance with company policies, brand standards, health & safety procedures, and local legal regulations.
- Prepare operational reports, monitor KPIs, and drive continuous improvement initiatives to enhance operational efficiency and business performance.
Requirements
- Bachelor’s degree in any related fields.
- Minimum of 7 years of proven experience in hotel operations or the hospitality industry.
- Strong leadership and people management skills in a lean team environment.
- Good financial acumen with ability to manage budgets, costs, and reporting.
- English proficiency (written and verbal) required; additional languages are an advantage.
- Hands-on, service-minded, and flexible to multi-task in a fast-paced environment.
- Flexible to work in shifts and able to perform under pressure.
Assistant Front Office Manager
Key Responsibilities:
- Supervise and oversee daily Front Desk operations including guest check-ins/check-outs, room assignments, billing, and cash handling to ensure smooth and efficient operations.
- Lead, coach, and support Guest Service Agents (GSA) in delivering excellent guest service and handling guest inquiries, complaints, and service recovery professionally.
- Monitor room inventory, reservation coordination, room availability, and operational status to maximize occupancy and ensure accuracy in the hotel reservation system.
- Review daily cashier reports, revenue records, shift reports, and Front Office documentation to ensure accuracy and compliance with hotel procedures.
- Coordinate closely with Housekeeping, Engineering, Reservation, and other departments to ensure guestrooms readiness, maintenance follow-up, and prompt fulfillment of guest requests.
- Monitor Grab & GO operations including stock control, replenishment planning, sales monitoring, and daily cashier report.
- Support shift scheduling, training, and performance monitoring of Front Office team members to maintain operational productivity and service standards.
- Ensure compliance with hotel policies, service standards, grooming standards, and health & safety procedures while driving continuous improvement in guest satisfaction and operational efficiency.
Qualifications:
- Bachelor’s degree in related field
- Minimum of 5 years of responsible experience in related hospitality field
- Good command of English both verbal and written skills
- Well enough of service minded, problem-solving skills, and good interpersonal skills
- Flexible to work in shifts and able to perform under pressure.
Guest Service Agent
Responsibilities:
- Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
- Guest Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
- Reservation Handling: Manage room bookings, cancellations, and modifications using the hotels reservation system, ensuring accuracy and efficiency.
- Grab & GO Station: Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property.
- Coordination: Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.
- Cash and Report Handling: Perform daily cashier handling, billing, and end-of-shift reports according to hotel procedures.
Requirements:
- Bachelor’s degree in Hospitality or a related field.
- Minimum of 2 years of experience in Guest Services, Front Office/Reception, or a related hospitality role.
- Good communication skills, with the ability to communicate effectively in English.
- Pleasant personality, well-groomed, and service-minded.
- Strong customer service orientation, problem-solving skills, and interpersonal skills.
- Able to work in shifts and perform well under pressu
Sales Manager
Responsibilities:
- Develop and implement property-level sales strategies to achieve revenue and occupancy targets.
- Manage key tourist, leisure, corporate group accounts to maximize business opportunities.
- Identify and pursue new business prospects through market research, sales calls, and networking.
- Build and maintain strong client relationships to ensure repeat and referral business.
- Prepare sales proposals, contracts, and presentations tailored to client needs.
- Coordinate with Corporate team, Reservation, Revenue, and Front Office to optimize room allocations and pricing.
- Represent the hotel at trade shows, exhibitions, and industry networking events.
- Monitor competitor activities and market trends to adjust sales strategies.
- Provide accurate weekly, monthly, and quarterly sales reports to management.
- Lead and mentor Sales Executives/Coordinators to drive team performance.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel sales, with proven success in managing corporate accounts and achieving revenue targets.
- Strong knowledge of corporate and government market segments with excellent negotiation and relationship management skills.
- Good understanding of hotel sales strategies, revenue management, and market analysis.
- Excellent communication, presentation, and interpersonal skills, with a proactive and results-driven mindset.
Application Form
